Reference

Terms That Cover Your 66zzi Account

Before you open an account or move funds through bKash, Nagad, or Rocket, these terms set out what you can expect from us and what we ask of you.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesBangladesh-region access conditionsWe may update terms with notice
66zzi Terms That Cover Your 66zzi Account
HOW WE HANDLE THIS

Our Commitments Under These Terms

Transparency matters more than legal boilerplate. Below are the four areas where we hold ourselves to a clear standard — from how your account data is stored to what happens when you dispute a transaction made via bKash, Nagad, or Rocket.

Account Security

Your account is protected by password and OTP verification. We do not share your login credentials or wallet details with third parties outside the transaction process.

Data Retention

We retain account and transaction records for the period required to resolve disputes and meet our operational obligations. You may request a summary of your stored data through support.

Wallet Dispute Process

If a bKash, Nagad, or Rocket transaction does not reflect correctly in your account, raise a dispute within seven days. We cross-reference the wallet provider's transaction record to resolve it.

Term Change Requests

You cannot negotiate individual term clauses, but you can request clarification or flag a concern. Contact support with the clause reference and we will respond in writing.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause here is unclear, or you believe something on your account does not match what these terms describe, contact us directly. We handle terms-related queries through live chat, email, and our in-app messaging channel. Raise the specific clause you are asking about so we can respond accurately rather than sending a generic reply.

Live Chat Open the chat icon from any page on 66zzi. Available for account and terms queries; response time varies by volume.
Email Support Write to our support address for detailed terms questions. Include your account ID and the clause number you are asking about.
In-App Messaging Log into your account on mobile and use the message centre to submit a terms or wallet query linked directly to your account record.

Common Questions About These Terms

These are the questions we see most often when it comes to account terms, eligibility, and wallet rules. If your question is not here, the support channels on this page are the right next step.

These terms apply to anyone who registers an account on 66zzi. Eligibility depends on your local law and whether your region is currently supported. Access is not available where local law restricts it.

We can update the terms at any time, but we post the revised version here with a change date. Continued use of your account after an update means you have accepted the revised terms.

If your account is closed and a balance remains, we process a return to the wallet used for the most recent deposit — bKash, Nagad, or Rocket — subject to verification of your account ownership.

Contact support via live chat or email with your account ID. We will provide a summary of the data we hold on your account within a reasonable period as set out in our data retention practice.

You can raise a formal dispute through our support channels. Provide the specific clause you believe was applied incorrectly and your account transaction reference so we can review the case accurately.

Yes. Transactions via bKash, Nagad, and Rocket are subject to those providers' own terms as well as ours. Both sets of rules apply simultaneously to any deposit or withdrawal you make.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.